Custody Continuity Desk
Seamless Custody migration,
Zero operational risk
Our Custody Continuity Desk provides a dedicated transition team to eliminate migration complexity — ensuring your move to a better provider is a strategic upgrade, not an operational burden.
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Why Institutions Are Reviewing Custody Arrangements
Diversify Geographically
Shifts in geopolitical regulatory environments have created risk in certain jurisdictions
Upgrade Provider
Switch to a more innovative Custodian with better service at more competitive fees
Risk & Security
Opportunity to switch to more robust and secure providers
Licensed
Across key jurisdictions
Specialised
Dedicated Transition Team
Proven
Methodology and results
Seamless
Zero Disruption migration
Brief the Custody Continuity Desk
The Hex Trust Custody Continuity Desk provides specialised operational and engineering support for institutions migrating custody infrastructure. Reach out and let us help you.
Request a Consultation ⟩Zero Disruption Migration
Hex Trust's battle-tested end-to-end framework covers every phase of the transition to ensure a distuption free migration.
1. Initial Assessment
Review of your existing custody infrastructure, asset inventory, wallet structure, and compliance documentation. We map the full scope of the migration before any work begins.
2. Migration Design
Definition of target wallet architecture, transfer sequencing, and a detailed migration plan. Engineering and operations collaborate to design the optimal transition pathway.
3. Operational Simulation
Transaction flow testing, reconciliation procedure validation, and operational runbook verification. We simulate the migration before any live assets move.
4. Secure Asset Transfer
Monitored execution of the wallet migration with real-time reconciliation, continuous oversight, and clear escalation procedures throughout the transfer.
5. Post-Migration Support
Dedicated operational support, reporting setup, and ongoing relationship management. Your transition team remains engaged until full operational stability is confirmed.
What the Custody Continuity Desk Includes
Dedicated Transition Team
Team of Named Specialists covering all migration aspects
- Custody operations specialists
- Migration engineering support
- Client onboarding managers
- Compliance coordination
Migration Engineering Support
Technical infrastructure for a seamless transition
- Wallet migration planning & architecture
- Transaction simulation and testing
- Reconciliation procedures
- Operational runbook development
Accelerated Onboarding
Streamlined processes for transitioning institutions
- Expedited onboarding review
- Streamlined documentation process
- Priority compliance review queue
- Dedicated onboarding manager
Speak with the Custody Continuity Desk
The Hex Trust Custody Continuity Desk provides specialized operational and engineering support for institutions migrating custody infrastructure.
Request a Consultation ⟩Frequently Asked Questions (FAQ)
What is the Custody Continuity Desk?
The Custody Continuity Desk is a specialized operational and engineering unit within Hex Trust. It is designed to provide a secure, structured pathway for institutions—such as hedge funds, asset managers, and token treasuries—transitioning their digital asset infrastructure from other providers. Our focus is on maintaining operational sovereignty and ensuring that the transition of assets does not create gaps in execution or governance.
How does the Desk minimize operational risk during a transition?
Unlike standard onboarding procedures, the Continuity Desk utilizes an Engineered Migration Runbook. This includes transaction simulation in dedicated staging environments to verify protocol-specific nuances and "shadow" reconciliation periods. By mirroring your existing governance controls onto Hex Trust’s MPC infrastructure before assets are moved, we eliminate the "migration gap" that typically leads to downtime or reconciliation errors.
Why is the program framed around "Continuity" rather than "Migration"?
In the institutional financial landscape, "Migration" implies a temporary state of friction and effort. "Continuity" represents the institutional standard of uninterrupted business operations. By focusing on continuity, Hex Trust emphasizes the final state of your business: a secure, regulated environment where your infrastructure remains a source of strength, even during a transition of counterparties.
What regulatory safeguards are in place for transitioning institutions?
Hex Trust is a regulated digital asset financial institution with a global footprint, holding licenses in key jurisdictions including Hong Kong, Singapore, and Dubai (VARA). The Continuity Desk ensures that every stage of your transition is compliant with the highest international standards, providing a "Safe Harbor" for institutions seeking to align their digital asset holdings with rigorous regulatory requirements.
How does the Desk support complex treasury and protocol needs?
For token foundations and treasuries, a transition involves more than moving AUC; it requires preserving the integrity of multi-sig arrangements and protocol-specific governance. Our dedicated integration engineers work directly with your technical teams to plan staged transfers and staging environments that respect the unique structural requirements of your protocol or treasury architecture.